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If you missed a delivery but lost the red ‘Something for you’ card you can still arrange a Redelivery online. You’ll need to know the details of the delivery, including the name on the item, address, date the card was left and, if you have it, the item number.
Unfortunately, for security reasons, you can’t collect the item from your local Customer Service Point without a card.
If there’s an issue with the address on an item it will be returned to the sender. It won’t be held at your Customer Service Point, so you won’t be able to collect it. We recommend contacting the sender to let them know it will be returned and the address was incorrect.
It’s possible that the item may have been labelled with a different address to what you expect. We’d recommend you contact the sender directly to check the address.
We deliver to the address on letters and parcels, rather than to the name. The details shown on the 'Something for you' card will match those shown on the item. That could mean someone has addressed their mail incorrectly to your property. If you’ve received a card to your address, but a different name, you don’t need to do anything. Simply dispose of the card. Once our retention period elapses, the mail will automatically be sent back to the sender.
All our advisors are busy helping other customers. Please see our other ways to contact us here:Contact us